We have over 20 years of experience in running IT infrastructures and working very closely with our customers. Our customers have used our professionally organised computer centres for many years now as the platforms for their considerable success.

More flexibility, more success
Flexibility is crucial for reliability and affordability. We can provide you with flexible infrastructure services featuring use-categorised billing as part of our dynamic services and capacity-on-demand concepts.

More transparency for our clients
Our clients are always fully informed about all the work we do for them: firstly, we formulate very detailed segment capacity planning based on customer specifications. Secondly, clients receive informative reports on the services made available and the time and expense involved. Thirdly, we discuss with you in detail your specific wishes and requirements so that we can better anticipate the services you'll need.

Our most important priority: you
All of our work always centres on maximising client satisfaction. And our long track record in this regard means you can be confident in our ability to maintain customer satisfaction in future. IT Service Management is not a brief trend at TUI InfoTec, but an integral part of our corporate philosophy. We work alongside you guided by the Deming cycle to continuously enhance our partnership.

The implementation of our IT Service Management is based on the ITIL standard and ISO 20000. The processes are supplemented here by:

• Training
• Professional qualification
• Consulting
• Software tools
• Exchange of experience
• End-to-end SLAs
• Centralised multilingual service desk
• Account and service level managers
• Management of suppliers and other partners
• Etc. etc.